Contact Us
Client Services Team
Welcome to 'World Class' customer service, by Lavish Alice. We're looking forward to assisting you today.
Our client services team operating hours are 08:00 to 22:00 (GMT), Monday to Friday, and 09:00 - 21:00 on a Saturday & Sunday, so please be assured that a reply will be given to you quickly (within 6 to 24 hours).
We’re always here and happy to help. Your care request will be assigned a unique ticket reference number. This number helps us keep everything together, so please note it down.
Alternatively, please email care@lavishalice.com.
Due to the bank holiday, our US warehouses will be closed on the September the 7th. Please allow an additional working day for order processing and delivery.
Your data is always safe and protected by ZenDesk with the following protocols.
- Encryption In Transit: Communications between our customers and ZenDesk servers are encrypted via industry best-practices HTTPS and Transport Layer Security (TLS) over public networks, ensuring lavishalicecare.zendesk.com and subdomains are accessed only over HTTPS. TLS is also supported for encryption of emails.
- Encryption At Rest: As a ZenDesk customer, we benefit from the protections of encryption at rest for your primary and secondary DR data stores and storage of attachments.